Refund requests will be considered in accordance with the fee rules and academic regulations published by COTS. A payment is not automatically refundable merely because a student changes their mind, does not attend a course, or does not use the service. If a payer makes a duplicate payment or pays more than the amount due, COTS will verify the transaction and arrange a refund or credit for the confirmed excess amount, subject to verification and any applicable payment-provider requirements. If a payment fails but the amount is debited from the payer’s account, the payer should contact their bank and make the necessary claim for a refund of the debited payment. Refunds for application, admission, tuition, examination, graduation, certificate, or other institutional fees will be governed by the specific refund rules communicated for the relevant program or fee. Any non-refundable fees or deadlines must be clearly disclosed to the student before payment.
A refund request should be sent to cots@ptsk.org.in and include: Student or applicant name and ID, if applicable, Date and amount of payment, Transaction reference or receipt, Reason for the request, and Relevant supporting information. COTS may request additional information reasonably necessary to verify the payment and assess the request. COTS will acknowledge and review refund requests within a reasonable period. Approved refunds will generally be returned through the original payment method, where possible. The time taken for the funds to appear in the payer’s account may depend on the payment provider or bank.
Any payment-gateway or bank charges that cannot be recovered may be deducted from a refund only where this is permitted by applicable law and was disclosed to the payer before payment. For refund enquiries, contact cots@ptsk.org.in and include the transaction reference in the message.
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